Help
Anything not covered here: support@games4all.com or WhatsApp +44 7438 826701.
Delivery and tracking
UK delivery is free on orders over £50 and £3.99 below that. Standard delivery takes 2–3 working days; order before 2pm Monday to Friday and we usually pack it the same day. Click and collect from the Luton shop is free and ready within an hour during opening hours. You get a tracking link by email as soon as the parcel leaves us.
Returns and refunds
Send anything unopened back within 30 days for a full refund. Opened hardware can be returned within 14 days if you have changed your mind, as long as everything is in the box. Faulty items are replaced or refunded whenever you spot the fault within the warranty period. Email your order reference and we will send a returns label.
Warranty
New hardware carries a 12-month warranty. Pre-owned consoles and controllers carry a six-month shop warranty, which we handle in store rather than sending you to the manufacturer.
Payment options
We take card, PayPal, Klarna and Apple Pay at checkout. Card details are handled by the payment provider, never stored by us.
Trade-in and pre-owned
Bring consoles, controllers and games into the shop for a quote. Everything we take in is tested and cleaned before it goes back on the shelf, and it is priced to be worth buying second hand.
About us
Games4All has traded in Luton since 2018 from 21 Crawley Road, Luton, LU1 1HX. We are open Mon–Sat 9–6, Sun 10–4.